Frequently Asked Questions
Q1. What are the primary advantages of your factory?
A1. We operate our own factory, ensuring that delivery times and product quality are fully controllable. We have a professional production line and team to guarantee excellence in every unit.
Q2. Why should I choose your cordless electric tools?
A2. Our products offer a balance of high performance and competitive pricing, designed for professional durability and ease of use in gardening applications.
Q3. What kind of after-sales service do you provide?
A3. We provide comprehensive after-sale support, including warranty services and fast response times for parts and maintenance inquiries.
Q4. What is the typical delivery timeframe?
A4. Normal delivery takes 7-15 working days, depending on the order quantity and specific customization requirements.
Q5. Do you support OEM or ODM customization?
A5. Yes, we support both OEM and ODM services. We can customize product specifications, logos, and packaging based on your market needs.
Q6. Is there a quality guarantee for bulk orders?
A6. Absolutely. Since we manage the entire production process, we implement strict quality checks and can provide replacement accessories (approx. 3%) with bulk shipments.